This translation is provided for convenience. The Polish version is the legally binding document.

TERMS OF SERVICE - PVPLAYER

I. DEFINITIONS

SERVICE PROVIDER - the company PvPlayer spolka z ograniczona odpowiedzialnoscia (limited liability company) with its registered office in Poznan, at ul. Piekary 7 / P. 5 (61-823 Poznan), entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznan - Nowe Miasto i Wilda in Poznan, VIII Commercial Division of the National Court Register, under KRS number: 0000958647, NIP (tax identification number): 7831853097, REGON: 521409958, email: kontakt@pvplayer.com, phone: +48 797 027 131.
PARTIES - the Service Provider and the Customer collectively.
WEBSITE - the website administered by the Service Provider at https://pvplayer.com/ containing information about the Services provided by the Service Provider and enabling the purchase of Services and access to the Booking Application.
BOOKING APPLICATION - the application available on the Website and at computer Stations in the Venue, enabling Bookings, Service purchases, and User account management.
E-SPORTS COMPETITIONS - a form of competition between individual players involving a specific computer game.
VENUE - the sports facility made available by the Service Provider as part of the Service for conducting E-sports Competitions. The Service Provider operates Venues at the following addresses:
- ul. Wierzbiecice 39, Poznan
- ul. Staszica 5, Poznan
ACCESS CODE - a code enabling entry to the Venue designated for conducting E-sports Competitions and used to unlock computer equipment. The Access Code is sent to the Customer electronically (email or SMS) after making a Booking.
STATION - a computer station equipped with computer hardware for conducting E-sports Competitions.
TERMS - these terms of service.
BOOKING - the Customer’s declaration of intent made through the Booking Application or the Website, specifying the essential conditions of the Service (including the choice of Venue, Station, and time slot) and aimed at concluding a service agreement with the Service Provider.
SERVICE - the service provided by the Service Provider to the Customer, consisting of making a computer Station available for a specified period of time at a selected Venue.
GAME TIME - the time purchased by the Customer for using a computer Station as part of the Service. Game Time is assigned to a specific Venue and cannot be transferred to another Venue or to another User account.
PRODUCTS - available Game Time purchase options:
- 1 hour (and multiples thereof)
- Promotional package of 10 hours + 1 hour free
- Other promotional products introduced temporarily by the Service Provider
ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Customer through the Website in accordance with these Terms.
CUSTOMER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal entity; (3) an organizational unit without legal personality to which the law grants legal capacity - using the option to conclude a Service agreement with the Service Provider.
CONSUMER - a Customer who is a natural person concluding a Service agreement with the Service Provider that is not directly related to their business or professional activity.
USER - a Customer who has an individual account in the Booking Application created by providing identification data.
PAYMENT OPERATOR - an external entity providing payment services through which the Customer makes payment for the Service. The Payment Operator is Krajowy Integrator Platnosci S.A. with its registered office in Poznan (Tpay).
PRIVACY POLICY - the personal data protection policy applicable at the Venue, a link to which is placed on the Website at https://pvplayer.com/.

II. GENERAL PROVISIONS

These Terms define the conditions under which the Service Provider provides a service consisting of making a Station located in the Venue available for conducting E-sports Competitions, along with the necessary technical infrastructure. The Terms also define the conditions for concluding and terminating the service agreement.
PvPlayer Venues operate in a self-service model - they do not have permanent staff or a reception desk. The Customer independently enters the Venue using the Access Code, takes a Station, makes payment, and uses the Service.
PvPlayer Venues are open 24 hours a day, 7 days a week (24/7).
The Terms are available on the Website at https://pvplayer.com/ in a format that allows downloading and saving.
The price list for the Service is posted on the Website at https://pvplayer.com/.
The minimum Game Time purchase unit is 1 hour. The Customer may purchase multiples of this unit or take advantage of available promotional Products.
Purchased Game Time is assigned to the specific Venue selected during purchase and cannot be used at another Venue. Game Time is not transferable to another User account.
Purchased Game Time does not expire and can be used at any time.

III. BOOKING AND SERVICE PURCHASE THROUGH THE WEBSITE

The Customer may book a Station and purchase Game Time through the Website at https://pvplayer.com/.
The booking and purchase process through the Website is as follows:
- The Customer visits https://pvplayer.com/
- The Customer logs into an existing account or creates a new account in the Booking Application (registration is free)
- The Customer selects a Venue (location)
- The Customer selects a specific computer Station
- The Customer selects a Product (Game Time)
- The Customer proceeds to payment handled by the Payment Operator (Tpay)
- After successful payment, Game Time is added to the User’s account (assigned to the selected Venue)
- The Customer receives an Access Code to the Venue electronically (email or SMS)
- The Customer may use the purchased Game Time at the selected Venue by logging into their account in the Booking Application
Proper use of the Website requires: (1) a device with Internet access equipped with a web browser such as Edge, Google Chrome, Mozilla Firefox, Opera, Safari, or similar; (2) access to email; and (3) cookies and JavaScript enabled in the browser.
Registration of an account in the Booking Application is free of charge.
Registration in the Booking Application requires reading these Terms and the Privacy Policy and constitutes their acceptance.

IV. BOOKING AND SERVICE PURCHASE AT THE VENUE (ON-SITE)

The Customer may book and purchase Game Time directly at the Venue, at a computer Station.
The booking and purchase process at the Venue is as follows:
- The Customer enters the Venue using the Access Code (received previously or during first registration)
- The Customer takes an available computer Station
- The Customer logs into an existing account or creates a new account in the Booking Application
- The Customer selects a Product (Game Time) in the “Shop” tab
- The Customer makes an online payment (BLIK, Google Pay, Apple Pay, payment card) handled by the Payment Operator (Tpay)
- After successful payment, the Station is automatically unlocked
- The session begins and Game Time starts being counted
Payments at the Venue are made exclusively in electronic form through the Payment Operator. The Service Provider does not accept cash payments.

V. PAYMENTS

Payments for the Service are made through the Payment Operator - Krajowy Integrator Platnosci S.A. with its registered office in Poznan (Tpay).
Available payment methods:
- BLIK
- Google Pay
- Apple Pay
- Payment card (Visa, Mastercard)
- Online bank transfer (when purchasing through the Website)
The Service agreement is concluded upon receipt by the Service Provider of confirmation of successful payment from the Payment Operator.
The Service Provider issues receipts or VAT invoices in accordance with applicable law. A VAT invoice is issued upon request by the Customer submitted within 3 months from the end of the month in which the payment was made.
Complaints regarding electronic payments should be directed to the Payment Operator in accordance with the terms available at https://tpay.com/.

VI. RIGHT OF WITHDRAWAL

A Consumer who has concluded a distance contract (through the Website) may withdraw from it within 14 days without giving any reason and without incurring costs, subject to paragraphs 2-4 below.
The right of withdrawal does not apply to a Consumer if the Service Provider has fully performed the Service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the Service Provider has fulfilled the service, the Consumer will lose the right of withdrawal, and acknowledged this (Article 38(1) of the Consumer Rights Act).
If the Consumer has started using the purchased Game Time (i.e., started a session at a computer Station), this constitutes the commencement of the Service with the Consumer’s express consent and the loss of the right of withdrawal with respect to the used Game Time.
In the case of partial use of Game Time, the Consumer may withdraw from the contract only with respect to the unused portion of Game Time, provided that the unused portion constitutes complete, unused Products (e.g., a full hour package). A partially used Product (e.g., a 1-hour package of which 10 minutes have been used) is not refundable.
To exercise the right of withdrawal, the Consumer should inform the Service Provider of their decision by means of a clear statement sent:
- by email to: kontakt@pvplayer.com, or
- by mail to the registered office: ul. Piekary 7 / P. 5, 61-823 Poznan
To meet the withdrawal deadline, it is sufficient to send the statement before the expiry of the 14-day period from the date of conclusion of the contract.
In the event of effective withdrawal from the contract, the Service Provider shall refund to the Consumer all payments received (for unused Products) without delay, no later than 14 days from the date of receipt of the withdrawal statement. The refund shall be made using the same payment method as was used by the Consumer, unless the Consumer expressly agrees to a different refund method.

VII. MODIFICATION, CANCELLATION OF BOOKINGS AND REFUNDS

Through the Booking Application or the Website, the Customer may change the date of a Booking and cancel a Booking.
Changing the date of a Booking and cancelling it is possible at any time before the start of the booked session.
If the Customer has started using the Service after making payment (the session has been activated), the Customer is not entitled to a refund for the started Product.
The Service Provider shall issue refunds in the following cases:
- Equipment failure due to the Service Provider’s fault preventing use of the Service (e.g., malfunctioning computer, missing mouse or keyboard, server misconfiguration)
- Lack of Internet or power supply due to the Service Provider’s fault (e.g., unpaid utility bills)
- Other circumstances attributable to the Service Provider preventing proper provision of the Service
The Service Provider shall not issue refunds in the case of interruptions in Internet or power supply resulting from the actions or omissions of external utility providers (e.g., power grid failure, telecommunications line repair by the Internet provider).
Refunds may be issued in the form of:
- A refund to the Customer’s bank account through the Payment Operator, or
- Game Time top-up to the User’s account in the Booking Application (with the Customer’s consent)
To report a complaint or request a refund, the Customer should contact the Service Provider immediately after the problem occurs (see Section XII. Reporting malfunctions and contact).

VIII. RULES FOR USING THE VENUE

Access to the Venue is only possible using the Access Code received by the Customer after making a Booking or registering an account.
A Booking entitles the Customer to log in at the selected Station and use it for a period corresponding to the purchased Game Time.
The Venue is equipped with video surveillance with the ability to record image and sound - for the purpose of ensuring the safety of participants and preventing potential damage on the premises. Entering the Venue is equivalent to the Customer’s consent to the recording of their image by the video surveillance system.
Only persons who have an active account in the Booking Application may be present in the Venue. If the Customer introduces third parties without an account, the Customer is fully responsible for any damage caused by those third parties.
After the expiry of the purchased Game Time without extension, the Customer is obliged to vacate the occupied Station.
The Customer must possess their own license keys for games and software used at the Station, excluding software for which the Service Provider holds commercial licenses.

Age restrictions

The Service may be used by persons aged 13 and above.
Persons aged 13-17 may use the Venue independently, without the presence of a guardian. The legal guardian of a minor, by consenting to the minor’s use of the Service, acknowledges that the Venue operates in a self-service model (without permanent staff) and takes full responsibility for the minor using the Service.

Prohibitions

The following are strictly prohibited throughout the Venue:
- Smoking tobacco and tobacco products (does not apply to e-cigarettes)
- Bringing onto the premises, using, or being under the influence of drugs, intoxicants, or psychotropic substances
- Bringing any weapons or materials that may endanger safety
- Bringing animals
- Behavior that may endanger the safety of persons or property
- Connecting external data storage devices (USB drives, external drives) for system security reasons
Consumption of alcohol on the Venue premises is permitted only for adults and in moderate amounts. The Venue is not a bar or club - intoxicated persons or those behaving inappropriately due to alcohol consumption may be asked to leave the Venue.
Eating and drinking at the Station is permitted, provided care is exercised - please do not consume food directly over the keyboard, mouse, computer, or monitor. Intentional damage to equipment through liquid spills or food contamination will result in charges for repair or replacement of equipment.

Behavior and penalties

Behavior that disrupts other Customers’ use of the Service is prohibited, in particular loud shouting, aggressive behavior, or deliberately interfering with other persons’ gameplay.
Violation of the rules set out in paragraphs 9-12 may result in:
- A temporary ban from the Venues
- In the case of repeated violations or particularly egregious cases - a permanent ban from the Venues
- A monetary penalty (see Section XI. Liability for damages)
If the Customer smokes tobacco or other tobacco products on the Venue premises, a monetary penalty of PLN 500 will be imposed. The User’s account in the Booking Application will be blocked until the penalty is paid.
Any activity contrary to law is prohibited on the Venue premises, in particular activity subject to criminal liability, including the sale and distribution of drugs or other psychoactive substances, consumption of alcohol by minors and intoxicants, and sale of weapons or explosive materials.
PvPlayer staff may refuse service to the Customer and demand that the Customer leave the Venue in the event of non-compliance with the provisions of these Terms, without the right to a refund of any portion of the payment for the Service provided.

IX. PERSONAL EQUIPMENT AND DATA SECURITY

Personal equipment

The Customer may connect their own computer peripherals to the Station: mouse, keyboard, or headset.
After the session ends, the Customer is obliged to reconnect equipment belonging to PvPlayer. Failure to comply may result in a temporary ban.
Connecting external data storage devices (USB drives, external drives, memory cards) is prohibited for system security reasons.

Account and data security

The Customer logs into the Station using their own accounts in game libraries (Steam, Epic Games, Battle.net, Riot Games, and others). The Service Provider is not responsible for the security of these accounts or for any losses resulting from unauthorized access to them.
The Service Provider is not responsible for leaving a Station turned on unattended. To secure the session, the Booking Application offers a function to temporarily lock the Station with a 4-digit PIN code.
After each Station shutdown, all local data (including login credentials for external services) is automatically deleted. The system restores the Station to factory state to prevent third-party access to the previous User’s data.
We recommend logging out of external accounts (Steam, Epic Games, etc.) before ending the session and using two-factor authentication (2FA) on all accounts.

X. LIMITATION OF THE SERVICE PROVIDER’S LIABILITY

Power and Internet interruptions: The Service Provider is not liable for interruptions in power supply and Internet access resulting from the actions or omissions of external utility providers. In such cases, the Customer is not entitled to a refund.
Interruptions caused by system problems or software errors: The Service Provider is not liable for interruptions in the Service caused by failures or software errors provided by external entities. In justified cases, the Service Provider may grant compensation in the form of additional Game Time.
Actions of third parties: The Service Provider is not liable for the inability to provide Services caused by the actions of third parties, including sabotage, hacker attacks, and other actions affecting the operation of the Venue.

XI. LIABILITY FOR DAMAGES AND DAMAGE PRICE LIST

The Customer bears full responsibility for damages caused at the Venue, including damages caused by third parties accompanying the Customer.
The Customer is obliged to immediately report any damages caused by themselves or third parties accompanying them at the Venue.
The Service Provider is not liable for damages caused by persons at the Venue to other persons or to their detriment, unless such damages were caused by employees or contractors of the Service Provider.
The Service Provider sets estimated costs to be charged to the Customer in the event of damage. The Service Provider reserves the right to claim additional amounts up to the value of the damage incurred. The amounts shown are gross amounts.

Type of damage/Repair	Fee amount
Door repair	PLN 100
Chair repair	PLN 100
Desk repair	PLN 100
Destruction of a decor element (poster, picture, plant, etc.)	PLN 50
Destruction of a facade element	PLN 100
Toilet damage	PLN 200
Electronic door handle damage	PLN 800
Theft of router/repeater	PLN 300
Theft/damage of cables	PLN 30 / pc.
Repair of damaged/broken glass/mirror	PLN 400
Wall, ceiling, or floor damage	PLN 150
Desk damage	PLN 600
Chair damage	PLN 700
Monitor damage	PLN 900
Keyboard damage	PLN 250
Computer unit damage	PLN 8,000
Mouse damage	PLN 250
Smoking tobacco and using intoxicants other than alcohol	PLN 250

Any attempts to break into or gain unauthorized access to servers will result in the Customer being held liable for damages incurred and a permanent ban from the Venues.
The Service Provider is not responsible for items left behind or lost on the Venue premises.

XII. REPORTING MALFUNCTIONS AND CONTACT

In the event of equipment failure, missing Station components, or other technical problems, the Customer should immediately contact the Service Provider:
- By phone (helpline): +48 797 027 131
- Email: kontakt@pvplayer.com
- Through social media channels (Instagram: @pvplayer)
The report should include:
- Venue location (address)
- Station number
- Description of the problem (what is not working / what is missing)
Reports are verified within a maximum of 48 hours of submission. If it is confirmed that the problem occurred due to the Service Provider’s fault, the Customer will receive a refund or additional Game Time to their account.

XIII. COMPLAINT PROCEDURE

Complaints regarding electronic payments are handled by the Payment Operator - details are available at https://tpay.com/.
In other cases, in particular in the event of non-performance or improper performance of the Service, the Customer has the right to file a complaint.
A complaint may be submitted:
- by email to: kontakt@pvplayer.com
- by mail to the Service Provider’s registered office: ul. Piekary 7 / P. 5, 61-823 Poznan
The complaint should include:
- Full name, email address, and correspondence address
- A brief description of the circumstances of non-performance or improper performance of the Service (including date and location)
- A demand regarding the situation
The Service Provider will respond to the complaint within 14 days of its receipt by email to the address provided in the complaint.
The Service Provider will notify the Customer of the acceptance or rejection of the complaint by email.

XIV. PERSONAL DATA

The controller of the Customer’s personal data is the Service Provider.
The controller guarantees the confidentiality of all personal data provided to it.
The controller does not share the data provided to it with any third parties, but may entrust its processing, in particular for the purpose of storage on a server, performance of the Service, and payment processing.
Personal data is collected with due diligence and appropriately protected against unauthorized access.
More information about the processing of personal data and the use of cookies can be found in the Privacy Policy available at: https://pvplayer.com/

XV. FINAL PROVISIONS

Service Provider contact details:
- Registered office address: ul. Piekary 7 / P. 5, 61-823 Poznan
- Email: kontakt@pvplayer.com
- Phone (helpline): +48 797 027 131
The Customer is obliged to use the Website and the Venue in accordance with the law and good practices, respecting the personal rights and copyrights and intellectual property of the Service Provider and third parties. The Customer is obliged to provide data consistent with the actual state of affairs. The Customer is prohibited from providing unlawful content.
Violation of any provision of these Terms authorizes the Service Provider to block the User’s account in the Booking Application pending clarification of the matter. Blocking the account prevents the use of the Service.
If any provision of the Terms proves to be invalid, ineffective, or unenforceable in part or in whole, this shall not affect the validity and enforceability of the remaining provisions.
The Service Provider is not liable for the blocking of email messages by mail server administrators to the email address provided by the Customer, or for the deletion and blocking of messages by software installed on the Customer’s device.
Polish law applies to agreements concluded by the Parties. Agreements are concluded in the Polish language.
In matters not regulated by the Terms, the provisions of generally applicable law shall apply, in particular the provisions of the Act of 30 May 2014 on Consumer Rights and the Act of 23 April 1964 - Civil Code.
In the event of disputes between the Service Provider and a Consumer, the provisions of generally applicable law regarding court jurisdiction shall apply.
In the case of Consumers residing in another EU Member State (excluding Denmark), court jurisdiction shall be determined on the basis of Council Regulation No. 1215/2012 (Brussels I recast).
In other cases, when the Customer is not a Consumer, the competent court for resolving disputes is the court having jurisdiction over the Service Provider’s registered office.
The Service Provider reserves the right to amend the Terms for important reasons, such as:
- Changes in generally applicable law
- Changes in payment forms or Payment Operator
- Changes in the legal form of the business activity
- Changes in the scope of Services provided
Any changes to the Terms shall take effect 14 days after publication of the consolidated text of the new Terms on the Website.
These Terms are effective from February 2, 2026.